Legal Document

Terms & Conditions

Please read these terms carefully before using TripIQ's services

Last Updated: November 30, 2025
Version 2.0

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Important Notice

By accessing and using TripIQ's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of TripIQ's website, mobile applications, and services (collectively, the "Services"). TripIQ operates as a marketplace platform connecting travelers with verified travel agents.

By using our Services, you agree to:

  • Comply with all applicable laws and regulations
  • Provide accurate and truthful information
  • Be at least 18 years of age or have parental consent
  • Accept responsibility for all activities under your account

2. Definitions

TripIQ / We / Us / Our

Refers to TripIQ, the marketplace platform operated by TripIQ Private Limited, registered in India.

User / You / Your

Refers to any individual or entity accessing or using our Services.

Travel Agent / Agent

Refers to verified third-party travel service providers listed on our platform.

Services

Includes our website, mobile applications, marketplace platform, and all related services.

Booking / Package

Refers to travel arrangements, tours, or packages offered by Travel Agents through our platform.

3. Our Services

TripIQ operates as a marketplace platform that facilitates connections between travelers and verified travel agents. We do not directly provide travel services.

What We Do

  • • Connect you with verified travel agents
  • • Facilitate quote comparisons
  • • Provide platform for bookings
  • • Offer customer support
  • • Maintain quality standards

What We Don't Do

  • • Directly operate tours or packages
  • • Own or manage hotels/airlines
  • • Act as a travel agent ourselves
  • • Control agent pricing/availability
  • • Bear responsibility for agent services

Important: All bookings are made directly with Travel Agents. TripIQ acts only as an intermediary platform. The contractual relationship for travel services exists between you and the Travel Agent.

4. User Obligations

As a user, you agree to:

1
Provide accurate, current, and complete information
2
Maintain the security of your account credentials
3
Notify us immediately of any unauthorized account use
4
Use the Services only for lawful purposes
5
Not engage in fraudulent or deceptive practices
6
Not impersonate any person or entity
7
Not interfere with or disrupt the Services
8
Not use automated systems without our permission
9
Respect intellectual property rights
10
Comply with all applicable travel laws and regulations

Prohibited Activities

You must not use our Services to:

  • • Violate any laws or regulations
  • • Infringe on others' intellectual property
  • • Transmit harmful code or malware
  • • Harass or harm other users or agents
  • • Scrape or extract data without authorization
  • • Post false reviews or manipulate ratings

5. Bookings & Payments

Booking Process

  1. 1You submit an enquiry through our platform for your desired destination
  2. 2Multiple verified travel agents provide quotes
  3. 3You compare and select your preferred agent
  4. 4You finalize booking details directly with the agent
  5. 5Payment is processed as per agent's terms

Payment Terms

  • • All payments are made directly to the Travel Agent
  • • Pricing and payment terms are set by the Travel Agent
  • • TripIQ may charge a service fee (if applicable)
  • • All prices are quoted in Indian Rupees (INR) unless stated
  • • Prices are subject to change without notice
  • • Additional charges may apply (taxes, fees, surcharges)

Important: TripIQ does not handle payments for travel packages. All financial transactions occur directly between you and the Travel Agent. We are not responsible for payment disputes, refunds, or chargebacks.

6. Cancellation & Refunds

Cancellation and refund policies are determined solely by the Travel Agent with whom you book. Each agent may have different terms.

General Guidelines

  • Review the agent's cancellation policy before booking
  • Cancellation charges may vary based on timing
  • Some bookings may be non-refundable
  • Refund processing time depends on the agent
  • TripIQ can assist in communication but cannot enforce refunds

TripIQ's Role in Disputes

While we strive to help resolve issues between users and agents, please note:

  • • We can facilitate communication between parties
  • • We cannot force agents to issue refunds
  • • Final decisions rest with the agent as per their policies
  • • We recommend travel insurance for added protection

7. Liability & Disclaimers

Limitation of Liability

TripIQ operates solely as a marketplace platform. To the maximum extent permitted by law:

  • • We are not liable for travel agent services or conduct
  • • We do not guarantee availability, pricing, or quality
  • • We are not responsible for travel disruptions, delays, or cancellations
  • • We are not liable for personal injury, loss, or damage during travel
  • • Our total liability shall not exceed the service fees paid to us

Service Disclaimers

Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind:

We do not warrant:

  • • Uninterrupted service access
  • • Error-free operation
  • • Accuracy of content
  • • Agent reliability

We disclaim:

  • • Merchantability warranties
  • • Fitness for purpose
  • • Non-infringement
  • • Third-party claims

Indemnification

You agree to indemnify and hold harmless TripIQ, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of Services or violation of these Terms.

8. Intellectual Property

All content on TripIQ, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of TripIQ or its content suppliers and is protected by Indian and international copyright laws.

You May:

  • ✓ View content for personal use
  • ✓ Share links to our pages
  • ✓ Print pages for personal reference

You May Not:

  • ✗ Reproduce without permission
  • ✗ Modify or create derivatives
  • ✗ Use for commercial purposes
  • ✗ Remove copyright notices

Trademarks

"TripIQ" and the TripIQ logo are registered trademarks of TripIQ Private Limited. All other trademarks, service marks, and trade names are the property of their respective owners.

9. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data We Collect

  • • Personal identification information
  • • Contact details (email, phone)
  • • Travel preferences and history
  • • Payment information (processed securely)
  • • Device and usage data

How We Use Your Data

  • • Facilitate connections with travel agents
  • • Process your enquiries and bookings
  • • Improve our Services and user experience
  • • Send important updates and communications
  • • Comply with legal obligations

For complete details on data collection, usage, and your rights, please review our Privacy Policy.

10. Disputes & Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms or use of Services shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

Dispute Resolution

  1. 1. Informal Resolution: Contact our support team first
  2. 2. Mediation: Attempt good-faith mediation if needed
  3. 3. Arbitration: Binding arbitration as per Indian laws
  4. 4. Legal Action: Courts in Noida as last resort

11. Modifications to Terms

TripIQ reserves the right to modify or update these Terms at any time. We will notify users of material changes through:

Email Notification

Sent to registered users

Website Notice

Banner on homepage

Updated Date

Displayed at top

Important: Continued use of our Services after modifications constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using our Services.

Questions About These Terms?

If you have any questions, concerns, or need clarification about our Terms and Conditions, we're here to help.

Email Us

legal@tripiq.in

Visit Us

H219, Sector 63, Noida

Call Us

+91 999 0606 321