Your Privacy Matters

Privacy Policy

We are committed to protecting your personal information and your right to privacy

Last Updated: November 30, 2025
Version 2.0

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Our Commitment

Your data is encrypted, secured, and never sold to third parties.

256-bit Encryption

What This Policy Covers

This Privacy Policy describes how TripIQ Private Limited ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services. By using TripIQ, you agree to the practices described in this policy.

1. Introduction

At TripIQ, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.

Transparent

Clear about data collection

Secure

Industry-standard encryption

Respectful

You control your data

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide

Contact Details:
  • • Full name
  • • Email address
  • • Phone number
  • • Mailing address
Account Information:
  • • Username & password
  • • Profile picture
  • • Preferences & settings
  • • Communication history

Travel-Related Information

• Destination preferences and travel dates

• Budget and package selections

• Number of travelers (adults/children)

• Special requirements or preferences

• Previous booking history

• Reviews and ratings you provide

Automatically Collected Information

Device Data:
  • • IP address
  • • Browser type & version
  • • Device type & OS
  • • Screen resolution
Usage Data:
  • • Pages visited
  • • Time spent on pages
  • • Click patterns
  • • Search queries

Payment Information

We do not directly store your complete payment card details. Payment processing is handled by our secure third-party payment processors.

We may collect:

• Last 4 digits of card number (for reference)

• Billing address

• Transaction IDs and history

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Process your enquiries and bookings
  • Connect you with travel agents
  • Facilitate quote comparisons
  • Manage your account

Communication

  • Send booking confirmations
  • Provide customer support
  • Send service updates
  • Share promotional offers (with consent)

Improvement & Analysis

  • Analyze usage patterns
  • Improve our services
  • Personalize your experience
  • Conduct market research

Security & Compliance

  • Prevent fraud and abuse
  • Ensure platform security
  • Comply with legal obligations
  • Enforce our Terms of Service

Legal Basis for Processing

We process your personal data based on: (1) Your consent, (2) Performance of our contract with you, (3) Compliance with legal obligations, and (4) Our legitimate business interests.

4. Information Sharing & Disclosure

Important: We Never Sell Your Data

We do not and will never sell your personal information to third parties for their marketing purposes.

We may share your information with:

Travel Agents

When you submit an enquiry, we share necessary details (name, contact info, travel preferences) with verified travel agents to provide you with quotes.

Service Providers

Third-party vendors who help us operate our platform (hosting, analytics, email services, payment processors). They are bound by confidentiality agreements.

Legal Authorities

When required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

SSL/TLS encryption for data transmission

Firewalls

Advanced firewall protection

Monitoring

24/7 security monitoring

Access Control

Restricted employee access

Secure Storage

Encrypted database storage

Regular Audits

Security audits & updates

Important Disclaimer

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

Essential Cookies
Required

Required for basic site functionality (login, security, preferences)

Analytics Cookies

Help us understand how visitors use our site (Google Analytics)

Functional Cookies

Remember your preferences and personalize your experience

Marketing Cookies

Track visits across websites for advertising purposes

Managing Cookies

You can control cookies through your browser settings:

  • • Block all cookies
  • • Accept only essential cookies
  • • Delete existing cookies
  • • Set preferences for specific websites

Note: Blocking certain cookies may affect site functionality.

7. Your Rights & Choices

You have the following rights regarding your personal data:

Right to Access

Request a copy of your personal data we hold

Right to Rectification

Correct inaccurate or incomplete information

Right to Deletion

Request deletion of your personal data

Right to Portability

Receive your data in a structured, common format

Right to Object

Object to processing of your personal data

Right to Restrict

Limit how we use your personal data

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

privacy@tripiq.in
+91 999 0606 321

We will respond to your request within 30 days.

Marketing Communications

You can opt out of marketing emails at any time by:

  • • Clicking "Unsubscribe" in any marketing email
  • • Updating preferences in your account settings
  • • Contacting our support team

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy.

Retention Periods

Active AccountsDuration of account + 3 years
Booking Records7 years (tax & legal compliance)
Marketing DataUntil you unsubscribe
Analytics Data26 months (anonymized)
Customer Support3 years after last interaction

After the retention period, we securely delete or anonymize your personal data. Some information may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

9. Children's Privacy

Age Requirement

Our services are not intended for children under 02 years of age. We do not knowingly collect personal information from children under 02 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@tripiq.in

Upon verification, we will promptly delete such information from our systems.

10. International Data Transfers

TripIQ is based in India. If you access our services from outside India, your information may be transferred to, stored, and processed in India.

Data Protection Standards

When transferring data internationally, we ensure appropriate safeguards are in place:

  • • Standard contractual clauses
  • • Adequate data protection measures
  • • Compliance with applicable data protection laws
  • • Secure transfer protocols

11. Third-Party Links & Services

Our platform may contain links to third-party websites, services, or applications (including travel agent websites).

Important Disclaimer

  • • We are not responsible for third-party privacy practices
  • • Third-party sites have their own privacy policies
  • • We encourage you to read their privacy policies
  • • We do not control third-party data collection
  • • Links do not imply endorsement

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Email Notice

For significant changes

Website Banner

Notification on homepage

Last Updated Date

Always displayed at top

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using our services.

Questions About Your Privacy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer.

Email Us

privacy@tripiq.in

Data Protection Officer

Visit Us

H219, Sector 63

Noida, UP 201301

Call Us

+91 999 0606 321

Mon-Sat, 9 AM - 6 PM