Understanding our cancellation terms and refund procedures
TripIQ operates as a marketplace platform connecting travelers with travel agents. All bookings are made directly with travel agents, and cancellation policies are determined by the respective travel agent. This policy outlines general guidelines, but each agent may have specific terms that supersede these general conditions.
This Cancellation and Refund Policy governs the terms under which bookings made through TripIQ can be cancelled and refunds processed.
Always review the specific cancellation policy of your chosen travel agent before confirming your booking. Policies can vary significantly based on destination, season, package type, and agent terms.
Contact your travel agent directly via phone or email to request cancellation
Obtain written confirmation of your cancellation request with reference number
Agent calculates applicable cancellation charges based on policy and timing
Eligible refund amount is processed to your original payment method
While specific charges vary by agent, below are typical cancellation charge structures. Always confirm the exact policy with your chosen agent.
Cancellation window
10-15% of total cost
Cancellation window
25-30% of total cost
Cancellation window
50-60% of total cost
Cancellation window
75-85% of total cost
Cancellation window
100% of total cost (No Refund)
During peak travel seasons (December-January, Summer holidays) and special events (New Year, Diwali, Christmas), stricter cancellation policies may apply. Some bookings may be 100% non-refundable regardless of cancellation timing.
Agent confirms receipt
Refund amount determined
Processing by agent
Amount appears in your account
Refunds may take longer due to:
You will receive email updates at each stage of the refund process. For status inquiries, contact your travel agent with your booking reference number. TripIQ support can also help track refund status with the agent.
Embassy/consulate processing charges
Premium once policy is issued
Special fare airline tickets
Booking and processing fees
Special event or festival packages
Activities, transfers pre-booked
Packages booked under special promotions, flash sales, or limited-time offers may have different cancellation terms:
If you cancel only some components of your package (e.g., reduce number of travelers, remove activities), cancellation charges apply to the cancelled portion. The remaining booking may require price adjustments as per the package structure.
In certain exceptional situations, special consideration may be given for cancellations:
All special circumstance requests must be submitted in writing with supporting documentation. Final decision rests with the travel agent. TripIQ can facilitate communication but cannot guarantee acceptance. Travel insurance is highly recommended to cover such unforeseen events.
Instead of cancelling, you may request modifications to your booking:
₹1,000 - ₹5,000
Subject to availability
₹500 - ₹2,000
Airline charges extra
Price difference
No downgrade refunds
Before cancelling, explore modification options. Date changes or package adjustments often cost significantly less than full cancellation charges. Contact your agent to discuss alternatives.
Each travel agent on TripIQ may have their own specific cancellation terms. These variations can include:
Ask agent for their complete cancellation policy in writing
Ask questions about anything unclear before payment
Keep all policy documents for future reference
While TripIQ verifies all travel agents on our platform and ensures they follow ethical business practices, we do not control individual agent cancellation policies. However, we can:
If you have a dispute regarding cancellation charges or refund processing:
First, attempt to resolve directly with your travel agent. Most issues can be resolved at this stage.
Keep records of all communication, booking details, cancellation requests, and agent responses.
If unresolved, reach out to our support team with all documentation. We'll mediate with the agent.
For complex disputes, we may escalate to our dispute resolution team for formal review.
For any questions or assistance with cancellations and refunds:
+91 999 0606 321
Mon-Sat, 9 AM - 6 PM
support@tripiq.in
24-48 hour response
H219, Sector 63, Noida
By appointment only
For urgent cancellations (within 48 hours of departure), call our emergency hotline: +91 999 0606 321. Have your booking reference ready.
Our support team is here to help you understand cancellation policies and process your requests efficiently.